For NDIS Service providers we need to remember that Transparency means,

• There is a communication system that is easy to use for staff and participants to know what is planned and happening each day
• There is an easy way for staff and participants to access procedures that are in plain language
• When mistakes happen it is treated as an opportunity to review things and is done openly without fear, so everyone can see honest and accountable staff, management and people
• Communication is continuous and not hidden
• Information can be accessed in real time by all involved
• External agencies can access anything they should be able to with ease
• Costs, budgets and service delivery plans are accessible and straight forward
• External professionals are incorporated into all part of the service as a check and balance

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